WD My Passport Essential 1TB Suddenly stopped working!

WD External Drives External Drives for PC
1

Hi

My WD My Passport Essential 1TB Suddenly stopped working ! , it was working perfectly with out any problems during the past years , but today when I connected to my computer it did not show up as always !

I tried to connected it to another computers and using another cables but nothing happened .

here is what I get in the Disk Management

I can not initialized the disk :frowning:

can you help me please ?

2 Likes
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any help ?

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the drive is not being seen at all. this looks like a bad drive. there is not really anything you can do other than get a replacement. you can check with WD support to see if it is still under warranty.

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This is the second external My Passport external drive that has just quit on me for absolutely no fault by me, it just stopped booting! The first one which was a couple of years ago, I took to a professional restorer suggested by my computer guru who could not help me. They charged me $140. and could NOT restore any of my stored images. NOW a practically new 2.0 external has just stopped working. When plugged in the light on the external illuminates and the drive itself feels like it’s working/running, but it doesn’t come up or load on my File Explorer or any of the other computers I tried it on. WTH? why in the world would two drives funk in the last 2 years? Unfortunately I am a photographer and now cannot access any of the images I stored on this hard drive. especially this larger drive. Needless to say I am very dissatisfied with these products and devistated at the possibility of losing all these images.
Can anyone suggest a fix? … PLEASE!!! non replacable images contained on this drive.and this was a new drive that has quit. HELP IT’L BE VERY MUCH APPRECIATED_ Nostalgic Memories by Lea Mau Cook :sweat::face_with_raised_eyebrow::angry:emphasized text

I’m in the same boat as the person who posted the original post!!! But it was a 2.0 To be told it’s a lost cause is unbelievableand devistating. There is nor reason for a backup method external drive to fault twice. Obviously there is a main problem with these products! I’m planning to never use these products again due to the malfunctions. I cannot afford losing my images… So upset you cannot imagine! Nostalgic Memories by Lea

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I think I can not get a replacement because the hard drive 2-3 years old

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same thing here , I did not do any thing that may effect the drive :frowning:

1 Like
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I did. I used it and expected it to work correctly. No physical abuse here either

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I am still waiting help

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no one can help me :frowning: ?

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I did. I used it and expected it to work correctly. No physical abuse here either

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WD Staff , can you help us ?