WD Community

WD My Passport Drive Quality Bad & Unreliable....@ drives went in 2 years...causing Data loss

Hi,

Its quite annoying that WD drive dont have the reliability as their Drives cant be trusted.

In My Case My 1 drive had hardware issues…and it was replaced causing me immense problems for Data Loss. Now the repalced 2 TB drive has also gone…again effecting my services n functionality as it had critical data on it.

Unfortunately this time…I called the customer care on 10th August and was informed that my warranty was over on 8-Aug-2015. This again frustrating…as the drive was spoiled right in the start of August but I couldnt raise the ticket at that time as I was travelling.

Woould request your consideration in my case…and expect quality & relaibility in WD products atleast this time.

Thanks,
Felix
(Case Reference #[Deleted-Privacy])

Hi,

Try contacting WD Support again. 

I sure they might be able to help you if you clearly explain your situation.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.