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WD My Passport CD Not Appearing & Unable to Access Files

I haven’t needed to use my WD My Passport in a while, but because I am planning on buying a new mac I wanted to transfer everything onto My Passport to make it seamless. However when I went to access my files the WD Unlock showed up my the CD didn’t appear. I clicked on the Unlock icon and this message appeared:

**"You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the drive you want to unlock.

Click Exit, locate and open the related WD Drive Unlock CD, and then run WD Drive Unlock to unlock the desired drive."**

The only issue with this is that is that the CD is not appearing so I can’t even try to access it to use the WD Unlock with? So I’m not sure what the issue is or why this is happening. Can anyone help with this?

Hello,

Please refer to the following KBA article: External Drive: Remove (disable/hide) the Virtual CD (VCD) on Windows or macOS

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