Wd my passport 1t portable drive not recognizing files


#1

all i can get to display is the directory. but no video will play at all! and also no audio.

all that displays is theat circle just going round and round!


#2

It’s probably not the DRIVE that’s the problem.

It’s more likely you’ve tried to play a trashed MKV file.  See FAQ section 4H and 4I.