WD My Passport 0740 i/o device error help

here are the details… I need to fix it badly because all my important files and documents are in my external.

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Normally the I/O error is related to a bad USB cable or a either port on the computer or the drive.

Are you able to test the drive on a different computer with a different USB cable.

I have already tested it on many computers and laptop, and tried another cable, but still nothing.

And my cable is working, I have tried it in another external hard disk

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I have the same prob exactly with my disk drive :cry:

Then I think we shouldn’t buy any other WD devices as it all have the same issues with no solves :angry:
just wasting our money and data