I am in a terrible position at the moment. I left my MacAir to complete a back up on my Passport Ultra, while also copying over the Photo’s file. I figured it will take long, so while the laptop was connected to the power plug I let the entire set up go overnight. In the morning, I logged in and the hard drive was no where to be find. The backup never completed.
Disk Utility: Will not load, while the external drive is connected, not showing internal or external drive
Finder: doesn’t show anything either
WD Disk Manager: shows the drive, but the 2nd test gets stuck at 90%
I plugged the drive into my friend’s Mac, and I had no response either. The light’s on, it seems to be spinning but I can’t do anything…
Please advise if you have any suggestions. I contacted WD Support yesterday, and they were utterly useless telling me that the drive would be replaced but for data recovery I have to go somewhere else. Well, your bloody faulty sensitive product that’s designed for portability just messed up. So I have to ask the community for any helpful suggestions please for data recovery?