WD My Cloud Safepoint Auto Update Not Working


#1

I have had a WD My Cloud for several years. Recently, the safe point auto update feature isn’t working. The feature is set to do a safe point update daily at 2:00am, but it will not run as scheduled. Manual updates through the management web portal work fine.

The safe point is configured to a 4TB WD My Passport connected to another device on the network.

I have run quick and full tests with no errors found. Device diagnosis (home tab) consistently shows “OK.”

I have restarted the device multiple times.

I am running firmware versions v04.05.00-327

Any suggestions on other actions?


#2

@tbuzz Are you sure you have a My Cloud Home and have you looked at the User Manual?