After last firmware upgrade mycloud device stoped working. It’s impossible to access it. I already try a system restore but i’m still unable to access it. Even the GUI is only available sometimes and it’s too slow.
As a WD customer i’m very surprised about this poor quality product. Even before this last firmware update i had to turn off major part of functionalities to be able to use it as a backup drive.
I already opened a ticket [Deleted] (in portuguese) on last friday (11st of July) and i received an auto reply saying that they will try to answer it in a 1 day SLA… it must be a bug… today is 16th and i’m still waiting.
Honestly i don’t want a new Firmware version (it will not fix all the problems). Product does not work as it’s described on the box so customers shoul be receive their money back.