WD my cloud EX2 FTP download source folder empty

Hello guys,

i have found several threads where people has been asking for FTP files download directly by WD my cloud EX2 → Apps->FTP Downloads but without success so i will try it again.

I have this NAS and everytime i try to create job for FTP download i will see “source folder” empty. If i try enter wrong address i will get an error “Could not connect to server.” . My firmware is
2.12.127. Did anyone solved this problem?

Many thanks