I have a WD My Cloud that I purchased about 3 years ago. This is the previous Gen model, 3 TB.
I had it plugged in directly to my Wi-Fi router which I then used to stream to my TV, as well as access files via my computer. I use a mac computer and mainly used it via a Macbook.
I went on holiday for a few days and when I came back it stopped working - yellowish light. I literally tried everything, used the reset pin option at the back for a few seconds, and then used the reset pin option shut down method (you switch it off and hold the pin in for a minute whilst switching it on). Nothing works.
I then plugged it in directly via network cable into my laptop and had a close inspection. The blue light never comes on, only the yellow light remains. I then checked network port at the back and noticed the lights go on for a few seconds and then go off completely. I even left it plugged in for an hour and no change - it does not get picked up on my network drives on my computer at all - its like it doesn’t exist.
I have virtually tried everything I can think of - any more suggestions, let me know.
Next step, I would like to try and recover the data somehow. I used a two-sided USB cable and plugged it into my laptop (foolish I know) but it doesn’t pick it up as as drive as I am sure the port is only for extended hard drives.
I live in South Africa and there is virtually ZERO support for WD this side of the world, even in terms of data recovery support. I called various large and small computer repair companies and can’t find anyone that can assist me.
Is there any possible fix that I have not yet thought of, if not, how on earth can I hopefully recover my data? If i literally break the device option (doesn’t seem to be any visible screws to open) is there a generic hard drive that I can extract and hopefully connect to save my data?
That being said, what I have realised is that its probably better to get devices that have external hard drive slots - that way, if the device breaks, you can at least extract the hard drives and retain your data. Furthermore, the support level experienced by WD is poor - this is probably the last time I will ever buy a WD device.