WD My Cloud Desktop - Mac question

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
#1

Hi all,

I am unable to use the WD My Cloud Desktop app. Whenever it is launched, a blank screen shows (screenshot). I am using My Book Live 2TB. I’ve uninstalled and re-installed the software multiple times, but it still shows up like this.

Any help would be appreciated. 

Thanks!

Screen Shot 2015-06-23 at 7.12.58 am.png
Screen Shot 2015-06-23 at 7.12.58 am.png2048×1408 23.5 KB

#2

Hi there and welcome to the WD community

Try to  check Java to see if you have the latest update, perhaps the version of java you have could be an outdated one. Hope this helps you out

#3

Hi, I’ve the latest version of Java, but still encounter the same problem… Any other possible solutions? Thank you!

#4

hi, any help please? thanks!

#5

Hello everyone!

I having the same problem. Been trying a lot of different option but never manage to get past the blank/grey screen.

Would be great with more input on this.

Thanks

#6

Hello.

Did you find a solution for this problem? I still have the same prob.

Thanks,
Karim

#7

Anyone here with a solution on this issue?

I’m on Macbook Pro latest EL Capitan and latest drivers and software on my WD Cloud. Did talk to support but they don’t have any sullotions that works for me :frowning:

Would love to instal WD My Cloud Desktop,

Thanks,
Kairm