I’ve got a 2 TB My Cloud and it has served me well up until now.
None of the apps (Ipad, Iphone, Android) allow me to stream music or videos.
For videos, on all devices that are not on my local network, I get errors that the file cannot be played. For Apple devices the loading screen just spins, and on Android i get a “cannot play file” error. This is true for devices on 4G networks as well.
For audio, similar results. The built-in WD app music player will not load the song.
I can download videos and music from within the apps but it will not stream.
On my local network all these devices work fine. I have DHCP enabled, port forwarding confirmation on the UI, Twonky server working fine, I can stream from DLNA devices in house but not outside.
Any suggestions to support me and my 15000 devices connected to my cloud would be appreciated.
PS: I’ve seen this issue before on an earlier firmware version, so if I can revert to an older firmware without losing my registered activation codes, I would be willing to try.