I’m trying to upload photos from my iPad directly to my My Book Live. For the most part, it works fine, however there are a number of photos that are being “cut off”. Only part of the image is showing up.
At first I thought it was maybe a corruption thing going over the wireless. I had uploaded over 200 photos, and 18 ended up partial. But now I try to re-upload those 18, and they still show up as partial photos.
Even if I do them one at a time.
The photos look fine if I look at them in on the iPad.
Are y’all saying that you only see cut-off photos when using WD Photos? or are you using the My Cloud app?
If it’s with WD Photos, try rebuilding the WD 2go database on the NAS – WD Photos does not show the original image – it shows transcoded copies. It sounds like the transcoder munged some of them.
When I view the files and see the cut-off images, it’s through Windows Explorer and Windows Photo Manager. I’m not using a WD app. I’m trying to view the photos directly on my PC.
I see the original post of this issue was back in January… Is there a way to escalate this? This is one of the main reasons why I bought the mycloud drive… Like the original post mentioned… Only some photos are experiencing this issue… But I too have tried reuploading the same photos without success.
To be honest, I haven’t tried using it since I originally posted, and I never actually tried contacting WD support directly. I only posted here to see if anyone else may have seen the problem and had a solution. Apparently others have seen the problem, but no solution yet.
