WD My Book Duo not recognized on restart of pc

Hello all,

I have had the subject issue with my external HDD for some months now. I figured it was a usb port problem on my motherboard so yesterday I installed a new one but still have the same problem. I have talked to both Microsoft and WD but neither have been able provide a solution. As it stands I have to disconnect both the power and usb cables from the HDD and reconnect them to get the PC to recognize the HDD. I connected the HDD to another pc and to check if the problem would show up on that pc but the HDD is recognized properly on that pc.

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/983