WD My Book 4TB standby/disconnect while copying files

[dredghawl]

Hi folks,

I have a WD My Book 4TB and sometimes it disconnects while copying files. I don’t know if it goes into standby or something else. Anyway the hard drive isn’t accesible anymore, TeraCopy states that the device is not ready.

Any help? Thanks in advance.

Best regards,

dredghawl

[Trancer]

Welcome to the Community.

Have you disable dyour hard drive’s sleep timer using WD Drive Utilities?

[Trancer]

Welcome to the Community.

Have you disabled your hard drive’s sleep timer using WD Drive Utilities?

[dredghawl]

No, I haven’t since I thought copying files/using the hard drive should prevent it from going into sleep? Besides, the sleep timer is set to 30 minutes but the hard drive sometimes disconnect after 10 minutes or less.

[dredghawl]

Anyone knows help?

[Trancer]

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp