I have a WD My Book 4TB External Drive.
I’m using Rabook Firebat F650 a.k.a. MSI Barebones MS-16F4 937-16F454-017.
I’m using Windows 8.1 Pro 64-bit.
The Drivers are Intel USB 3.0 eXtensible Host Controller - 0100 (Microsoft) ver. 6.3.9600.16506
The WD My Book 4TB keeps on connecting-disconnecting-reconnecting every few seconds/minutes when plugged to USB 3.0 port. This does not happen when connecting to USB 2.0 port.
I have tried (and failed) :
Changing all the Power Plan USB Selective Suspend settings to DISABLED
UNCHECKING all the USB Hub Power Management Settings in Device Manager.
Updated the Firmware.
Removing the Drivers and let Windows reinstall it.
Using a shorter USB 3.0 cable from my TOSHIBA Canvio 1TB. (so it’s not the cable’s fault)
I have tried (and works) :
Testing it on my old Lenovo Y470 (it works on my Lenovo Y470)
Testing my TOSHIBA Canvio 1TB (it does not have this problem)
My assumption :
- WD My Book 4TB has problems with Intel eXtensible Driver :
-Because it works on my Lenovo Y470 (it uses Renesas Electronics USB 3.0 Driver)
-Because my TOSHIBA Canvio 1TB works on my Rabook F650 (with Intel eXtensible Driver)
- Other problems maybe? I need help on this mater.
Thank you for your help.