WD My Book 4 TB Disconnects on USB 3.x

I’ve had this issue since I bought the drive and occasionally keep trying to fix it. It’s driving me nuts and is clearly not resolved for a lot of people.

It will disconnect itself when connected to a USB 3.x port after 5-60 minutes and will not disconnect when connected to a USB 2.x port.

Can someone please fix this issue. I only have two USB 2.x ports and I need them for other things.

Hi nickgallant ,

Have you tried to change the USB cable? Are you using any USB hub?

Amazingly replacing the cable with a new one worked. Thanks.