I bought a WD My Book last week and it arrived on the weekend. I seem to be locked out of the drive - after I managed to set a password on the Smartware software and now it won’t let me into the drive at all.
I can remember the password no problem and have gone through a lot of the troubleshooting about removing the virtual cd and using Disc Utility.
All the options in Disc Utility are greyed out and I can’t use any of them except for Verify, which tells me the harddrive is fine.
The lock light on the front of the drive is always on and when I tried to use the Virtual CD Manager download from this site, it told me the disk was locked and to unlock it - even when I try to unlock it in smartware, it doesn’t unlock.
Is there any way I can wipe the drive and start again?
I’m running Mac OSX Tiger 10.4.11
Any help would be appreciated - I bought it from the Apple Store who accept no responsibility for these.