WD MBWE II (White Strip Light) 2TB - unable to access data

Hello everybody,

I have a WD MBWE II (White Strip Light) 2TB - (WD20000H2NC-00)

Was working fine until a few days ago. I guess there was a power failure and after that I am unable to access the ‘Public’ or the ‘Download’ folder anymore.

I have been searching for answers everywhere but came up empty handed.

Web GUI still works, SSH works. I hooked up both the drives on my PC and UFS Explorer sees the drive. But so far I am unable to retrieve any of my data. I do not remember what RAID setting I used when I first got the drive. I can see from GUI that it is set as “Stripe”. 

UFS explorer1.jpg

Logs in next post.

The drive contains 10 years of family pictures which I really do not want to loose. Sadly and stupidly, I didn’t even keep a backup of this drive.

Can somebody please help or point me in the right direction. Thank you in advance for your help.

Here are the logs retrieved using Putty:

~ # mdadm --detail /dev/md[012345678]
/dev/md0:
        Version : 0.90
  Creation Time : Wed Jul 15 08:36:17 2009
     Raid Level : raid1
     Array Size : 1959872 (1914.26 MiB 2006.91 MB)
  Used Dev Size : 1959872 (1914.26 MiB 2006.91 MB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 0
    Persistence : Superblock is persistent

    Update Time : Fri Nov 1 13:53:29 2013
          State : clean
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           UUID : 04f7a661:98983b3b:26b29e4f:9b646adb
         Events : 0.266

    Number Major Minor RaidDevice State
       0 8 1 0 active sync /dev/sda1
       1 8 17 1 active sync /dev/sdb1
/dev/md1:
        Version : 0.90
  Creation Time : Wed Jul 15 08:36:18 2009
     Raid Level : raid1
     Array Size : 256896 (250.92 MiB 263.06 MB)
  Used Dev Size : 256896 (250.92 MiB 263.06 MB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 1
    Persistence : Superblock is persistent

    Update Time : Wed Oct 30 22:08:21 2013
          State : clean
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           UUID : aaa7b859:c475312d:efc5a766:6526b867
         Events : 0.10

    Number Major Minor RaidDevice State
       0 8 2 0 active sync /dev/sda2
       1 8 18 1 active sync /dev/sdb2
/dev/md2:
        Version : 0.90
  Creation Time : Sat Sep 25 10:01:26 2010
     Raid Level : raid0
     Array Size : 1947045760 (1856.85 GiB 1993.77 GB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 2
    Persistence : Superblock is persistent

    Update Time : Fri Nov 1 13:30:53 2013
          State : active
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

     Chunk Size : 64K

           UUID : 01dae60a:6831077b:77f74530:8680c183
         Events : 0.97

    Number Major Minor RaidDevice State
       0 8 4 0 active sync /dev/sda4
       1 8 20 1 active sync /dev/sdb4
/dev/md3:
        Version : 0.90
  Creation Time : Wed Jul 15 08:36:18 2009
     Raid Level : raid1
     Array Size : 987904 (964.91 MiB 1011.61 MB)
  Used Dev Size : 987904 (964.91 MiB 1011.61 MB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 3
    Persistence : Superblock is persistent

    Update Time : Fri Nov 1 13:26:33 2013
          State : clean
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

           UUID : 3f4099f2:72e6171b:5ba962fd:48464a62
         Events : 0.54

    Number Major Minor RaidDevice State
       0 8 3 0 active sync /dev/sda3
       1 8 19 1 active sync /dev/sdb3
mdadm: md device /dev/md4 does not appear to be active.
mdadm: md device /dev/md5 does not appear to be active.
mdadm: md device /dev/md6 does not appear to be active.
mdadm: md device /dev/md7 does not appear to be active.
mdadm: md device /dev/md8 does not appear to be active.

~ # 
~ # cat /etc/mtab
securityfs /sys/kernel/security securityfs rw 0 0
/dev/md2 /DataVolume xfs rw,usrquota 0 0
/dev/md4 /ExtendVolume xfs rw,usrquota 0 0

~ # df -k
Filesystem 1k-blocks Used Available Use% Mounted on
/dev/md0 1929044 145092 1685960 8% /
/dev/md3 972344 123452 799500 13% /var
/dev/ram0 63412 20 63392 0% /mnt/ram

~ # mdadm -D /dev/md2
/dev/md2:
        Version : 0.90
  Creation Time : Sat Sep 25 10:01:26 2010
     Raid Level : raid0
     Array Size : 1947045760 (1856.85 GiB 1993.77 GB)
   Raid Devices : 2
  Total Devices : 2
Preferred Minor : 2
    Persistence : Superblock is persistent

    Update Time : Fri Nov 1 13:30:53 2013
          State : active
 Active Devices : 2
Working Devices : 2
 Failed Devices : 0
  Spare Devices : 0

     Chunk Size : 64K

           UUID : 01dae60a:6831077b:77f74530:8680c183
         Events : 0.97

    Number Major Minor RaidDevice State
       0 8 4 0 active sync /dev/sda4
       1 8 20 1 active sync /dev/sdb4


~ # mdadm -D /dev/md4
mdadm: md device /dev/md4 does not appear to be active.

~ # mount
/dev/root on / type ext3 (rw,noatime,data=ordered)
proc on /proc type proc (rw)
sys on /sys type sysfs (rw)
/dev/pts on /dev/pts type devpts (rw)
securityfs on /sys/kernel/security type securityfs (rw)
/dev/md3 on /var type ext3 (rw,noatime,data=ordered)
/dev/ram0 on /mnt/ram type tmpfs (rw)
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.11.01 13:51:05 =~=~=~=~=~=~=~=~=~=~=~=
login as: root
root@192.168.1.102's password: 

~ # cat /var/log/messages


Oct 29 18:04:50 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 29 18:04:59 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 29 18:17:45 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 29 18:17:53 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 00:50:11 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 00:50:19 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 16:29:47 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 16:30:00 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 18:27:22 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 18:27:30 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 19:06:03 shmotashNAS daemon.warn wixEvent[3462]: Network Link - NIC 1 link is down.
Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 19:06:10 shmotashNAS daemon.info wixEvent[3462]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 19:14:58 shmotashNAS daemon.warn wixEvent[3462]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Oct 30 19:20:05 shmotashNAS daemon.alert wixEvent[3462]: Thermal Alarm - System temperature exceeded threshold.(66 degrees)
Oct 30 19:58:29 shmotashNAS daemon.alert wixEvent[3462]: HDD SMART - HDD 1 SMART Health Status: Failed.
Oct 30 22:05:39 shmotashNAS daemon.info init: Starting pid 13043, console /dev/null: '/usr/bin/killall'
Oct 30 22:05:39 shmotashNAS syslog.info System log daemon exiting.
Oct 30 22:08:09 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1
Oct 30 22:08:09 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down.
Oct 30 22:08:19 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 22:08:25 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down.
Oct 30 22:08:37 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 22:08:44 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down.
Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:08:46 [Version 01.09.00.96] ++++++++++++++  
Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: mc_db_init ... 
Oct 30 22:08:46 shmotashNAS syslog.info miocrawler: ****** database does not exist. ret = -1, creating path 
Oct 30 22:08:49 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. 
Oct 30 22:08:50 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool  
Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done.  
Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: === inotify init done.  
Oct 30 22:08:51 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... 
Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. 
Oct 30 22:08:52 shmotashNAS syslog.info miocrawler: === Walking directory done.  
Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 22:08:57 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4605, console /dev/null: '/bin/touch'
Oct 30 22:09:10 shmotashNAS daemon.info init: Starting pid 4607, console /dev/ttyS0: '/sbin/getty'
Oct 30 22:09:10 shmotashNAS daemon.info wixEvent[3557]: System Startup - System startup.
Oct 30 22:09:16 shmotashNAS daemon.warn wixEvent[3557]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Oct 30 22:14:14 shmotashNAS daemon.warn wixEvent[3557]: Network Link - NIC 1 link is down.
Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 22:14:21 shmotashNAS daemon.info wixEvent[3557]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 22:29:36 shmotashNAS daemon.warn wixEvent[3557]: System Reboot - System will reboot.
Oct 30 22:29:40 shmotashNAS daemon.info init: Starting pid 5974, console /dev/null: '/usr/bin/killall'
Oct 30 22:29:40 shmotashNAS syslog.info System log daemon exiting.
Oct 30 22:47:56 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1
Oct 30 22:47:56 shmotashNAS daemon.warn wixEvent[3461]: Network Link - NIC 1 link is down.
Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 22:48:02 shmotashNAS daemon.info wixEvent[3461]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 22:48:09 [Version 01.09.00.96] ++++++++++++++  
Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: mc_db_init ... 
Oct 30 22:48:09 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 
Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. 
Oct 30 22:48:10 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool  
Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done.  
Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === inotify init done.  
Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... 
Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. 
Oct 30 22:48:11 shmotashNAS syslog.info miocrawler: === Walking directory done.  
Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4079, console /dev/null: '/bin/touch'
Oct 30 22:48:27 shmotashNAS daemon.info init: Starting pid 4080, console /dev/ttyS0: '/sbin/getty'
Oct 30 22:48:28 shmotashNAS daemon.info wixEvent[3461]: System Startup - System startup.
Oct 30 22:49:01 shmotashNAS daemon.warn wixEvent[3461]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Oct 30 23:51:11 shmotashNAS daemon.warn wixEvent[3461]: System Reboot - System will reboot.
Oct 30 23:51:16 shmotashNAS daemon.info init: Starting pid 6498, console /dev/null: '/usr/bin/killall'
Oct 30 23:51:16 shmotashNAS syslog.info System log daemon exiting.
Oct 30 23:54:19 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1
Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 30 23:55:37 shmotashNAS daemon.info wixEvent[3476]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:30 - 23:55:44 [Version 01.09.00.96] ++++++++++++++  
Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: mc_db_init ... 
Oct 30 23:55:44 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 
Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. 
Oct 30 23:55:45 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool  
Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done.  
Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === inotify init done.  
Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... 
Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. 
Oct 30 23:55:46 shmotashNAS syslog.info miocrawler: === Walking directory done.  
Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4115, console /dev/null: '/bin/touch'
Oct 30 23:55:58 shmotashNAS daemon.info init: Starting pid 4116, console /dev/ttyS0: '/sbin/getty'
Oct 30 23:55:58 shmotashNAS daemon.info wixEvent[3476]: System Startup - System startup.
Oct 30 23:56:33 shmotashNAS daemon.warn wixEvent[3476]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Oct 31 00:29:14 shmotashNAS auth.info sshd[5409]: Server listening on 0.0.0.0 port 22.
Oct 31 00:31:25 shmotashNAS auth.info sshd[5486]: Accepted password for root from 192.168.1.100 port 50785 ssh2
Oct 31 00:33:44 shmotashNAS auth.info sshd[5565]: Accepted password for root from 192.168.1.100 port 50817 ssh2
Oct 31 00:36:39 shmotashNAS daemon.info init: Starting pid 5680, console /dev/null: '/usr/bin/killall'
Oct 31 00:36:39 shmotashNAS syslog.info System log daemon exiting.
Oct 31 00:40:44 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1
Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Oct 31 00:40:51 shmotashNAS daemon.info wixEvent[3464]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:10:31 - 00:41:00 [Version 01.09.00.96] ++++++++++++++  
Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: mc_db_init ... 
Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 
Oct 31 00:41:00 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. 
Oct 31 00:41:01 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool  
Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done.  
Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === inotify init done.  
Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... 
Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. 
Oct 31 00:41:02 shmotashNAS syslog.info miocrawler: === Walking directory done.  
Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4101, console /dev/null: '/bin/touch'
Oct 31 00:41:14 shmotashNAS daemon.info init: Starting pid 4102, console /dev/ttyS0: '/sbin/getty'
Oct 31 00:41:15 shmotashNAS daemon.info wixEvent[3464]: System Startup - System startup.
Oct 31 00:41:47 shmotashNAS daemon.warn wixEvent[3464]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Oct 31 01:13:19 shmotashNAS daemon.info init: Starting pid 5385, console /dev/null: '/usr/bin/killall'
Oct 31 01:13:19 shmotashNAS syslog.info System log daemon exiting.
Nov 1 13:26:25 shmotashNAS syslog.info syslogd started: BusyBox v1.1.1
Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network Link - NIC 1 link is up 100 Mbps full duplex.
Nov 1 13:26:32 shmotashNAS daemon.info wixEvent[3471]: Network IP Address - NIC 1 use static IP address 192.168.1.102
Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: +++++++++++++++ START OF ./miocrawler at 2013:11:01 - 13:26:38 [Version 01.09.00.96] ++++++++++++++  
Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: mc_db_init ... 
Nov 1 13:26:38 shmotashNAS syslog.info miocrawler: ++++++++ database exists: ret = 0 
Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: === mc_db_init ...Done. 
Nov 1 13:26:39 shmotashNAS syslog.info miocrawler: mcUtilsInit() Creating free queue pool  
Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mcUtilsInit() Done.  
Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === inotify init done.  
Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: mc_trans_updater_init() ... 
Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === mc_trans_updater_init() ...Done. 
Nov 1 13:26:40 shmotashNAS syslog.info miocrawler: === Walking directory done.  
Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4078, console /dev/null: '/bin/touch'
Nov 1 13:26:52 shmotashNAS daemon.info init: Starting pid 4079, console /dev/ttyS0: '/sbin/getty'
Nov 1 13:26:52 shmotashNAS daemon.info wixEvent[3471]: System Startup - System startup.
Nov 1 13:27:28 shmotashNAS daemon.warn wixEvent[3471]: Media Server - Media Server cannot find the path to one or more of the default folders: /Public/Shared Music, /Public/Shared Pictures or /Public/Shared Videos. Please verify that these folders have not been removed or that the names have not been changed.
Nov 1 13:44:48 shmotashNAS auth.info sshd[5375]: Accepted password for root from 192.168.1.103 port 50217 ssh2
Nov 1 13:51:08 shmotashNAS auth.info sshd[5894]: Accepted password for root from 192.168.1.103 port 50380 ssh2

Disk Utility on Ubuntu reports 1405 bad sectors on one drive.

How can I retrieve my data? Please help.

Sorry to hear that you cannot access your files, on this case you might need professional help to recover them, there are also some post on the community that might be useful to you. Check the links below for more information. 

http://support.wdc.com/recovery/index.asp?wdc_lang=en

http://community.wd.com/t5/WD-ShareSpace/HOWTO-Sharespace-RAID-5-Data-Recovery/m-p/287736/highlight/true#M2774

The link you sent me deals with RAID5 and I belive mine is a RAID0 configuration. Will it work?