WD Live TV - network share won't work with Airport Extreme/Time Capsule

I have never been able to get my WD Live TV media player to work with my macbook connected through an airport extreme/Time Capsule. I have spent hours on customer support (with staff from Dominican Republic - disconnected 3 times in a row) who cant seem to configure an apple product. No apple routers have been tested. Please someone have them test this in order to configure a network share.

I can sometimes see my network and sometimes not - when I can it tells me I have no media in folder.

Very frustrating

wish someone could help