Wd live tv hub keeps restarting and only shows opening logo

Wd Live tv player not working. The media player turns on but only shows the logo and turns off again and keeps doing that.

https://support-en.wd.com/app/answers/detail/a_id/12917

Hi, I tried to reset using the clip but it didn’t work. It just keeps showing that first window with logo and going black again

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https://support-en.wd.com/app/answers/detail/a_id/15596

Thanks will try to update it lets see if it works