I have latest Hub version 3.7.14 , but have had the same problem for 6 months. WD Support sent me a new unit months ago, but the same problem exists - after viewing a movie for 15 min± my remote/unit will not respond to inputs, ie forward, back, pause, or any commands (yet the unit works fine for 15mins.). If I try to change to another movie, the original is still playing in the background, and I only get the time out arrow or menu. I have to go to system restart or reset to clear the unit and that takes up to 8 mins to reboot. Every time I use it, I have to restart.
WD support can’t seem to solve the problem… I know my original unit was not defective as the new one started doing the same problem.
I’ve tried going back to older versions, but eventually this problem develops, yet for a year I didn’t have a problem and loved the system. Now it is just a pain to operate.
Does anyone have a solution? I’d like to know how many others have same prolem.