WD HD TV Live Plus not able to play Mp4 video?


#1

i see that MP4 video is supported, however i just setup my WD HD TV Plus and picked a mp4 to play, it said its not supported.

Did i miss something?

Brand new user here…so be gentle. Search function wasnt very helpful…


#2

Welcome to the forums.

While the MP4 container is supported, a whole lot of codecs can be in that container which are NOT supported.  Post the Mediainfo information about the file that won’t play and we can be of more help.


#3

im sorry im a tad new, where exactly do i get that info?

i know the audio codec is AAC, which im guessing is the problem since its apple?

i have a feeling im going to need to convert this to a different audio codec?

thanks for the quick post, wow…


#4

AAC isn’t a problem per se (actually, it’s good) but you don’t want 5.1 AAC (which isn’t supported by most all devices).

MediaInfo is a freeware program (I think it comes with the WD on the CD).  Running it will tell you the properties of the file (which you can post here).


#5

Video
ID                               : 1
Format                           : AVC
Format/Info                      : Advanced Video Codec
Format profile                   : High@L4.1
Format settings, CABAC           : Yes
Format settings, ReFrames        : 3 frames
Codec ID                         : avc1
Codec ID/Info                    : Advanced Video Coding
Duration                         : 2h 41mn
Bit rate mode                    : Variable
Bit rate                         : 2 674 Kbps
Maximum bit rate                 : 6 503 Kbps
Width                            : 1 280 pixels
Height                           : 720 pixels
Display aspect ratio             : 16:9
Frame rate mode                  : Constant
Frame rate                       : 23.976 fps
Color space                      : YUV
Chroma subsampling               : 4:2:0
Bit depth                        : 8 bits
Scan type                        : Progressive
Bits/(Pixel*Frame)               : 0.121
Stream size                      : 3.02 GiB (86%)
Title                            : Imported with GPAC 0.4.6-DEV (build 1)
Writing library                  : x264 core 67 r1162M f7bfcfa
Encoding settings                : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=7 / psy_rd=1.0:0.0 / mixed_ref=1 / me_range=12 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-2 / threads=12 / nr=0 / decimate=1 / mbaff=0 / bframes=3 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / wpredb=1 / keyint=250 / keyint_min=25 / scenecut=40 / rc=2pass / bitrate=2674 / ratetol=1.0 / qcomp=0.50 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / vbv_maxrate=24000 / vbv_bufsize=24000 / ip_ratio=1.10 / pb_ratio=1.10 / aq=1:1.00
Encoded date                     : UTC 2010-07-13 14:40:17
Tagged date                      : UTC 2010-07-13 15:50:18

Audio #1
ID                               : 2
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : 40
Duration                         : 2h 41mn
Bit rate mode                    : Variable
Bit rate                         : 125 Kbps
Maximum bit rate                 : 163 Kbps
Channel(s)                       : 2 channels
Channel positions                : Front: L R
Sampling rate                    : 48.0 KHz
Stream size                      : 145 MiB (4%)
Encoded date                     : UTC 2010-07-13 15:49:31
Tagged date                      : UTC 2010-07-13 15:50:18

Audio #2
ID                               : 3
Format                           : AAC
Format/Info                      : Advanced Audio Codec
Format version                   : Version 4
Format profile                   : LC
Format settings, SBR             : No
Codec ID                         : 40
Duration                         : 2h 41mn
Bit rate mode                    : Variable
Bit rate                         : 298 Kbps
Maximum bit rate                 : 395 Kbps
Channel(s)                       : 6 channels
Channel positions                : Front: L C R, Side: L R, LFE
Sampling rate                    : 48.0 KHz
Stream size                      : 345 MiB (10%)
Encoded date                     : UTC 2010-07-13 15:50:08
Tagged date                      : UTC 2010-07-13 15:50:18


#6

Yeah, it’s that second channel of audio (the AAC specs actually don’t allow for 6 channels but it can be forced.  Most devices don’t support it, though).

Just remove it (you can do it with a wide variety of tools, like mkvmerge) and you should be fine.


#7

thanks, im guessing i remove the ID3 part and remuxing to a new output file?


#8

Yeah, with mkvmerge all you have to do is uncheck that audio track and remux to a new file (shouldn’t take more than a few minutes).


#9

Oh, but be careful – you do NOT want to use the latest mkvmerge (unless you turn off “header compression” in the audio track options).  Best bet is to use the 4.0.0 or earlier versions.


#10

ohh, i just used the 4.1.1…how do i disable header compression in the new one?

cant seem to find a earlier version of mkvmerge…it works, but im wondering if i did something wrong…im only checking using TV’s sound


#11

Well, if it works then you’re okay – however, in the future you should get the older version:

http://www.bunkus.org/videotools/mkvtoolnix/win32/mkvtoolnix-unicode-4.0.0-setup.exe

I think to turn off the compression you highlight the audio track and go to track options, but since I don’t have (and never will) that version I’m not positive.


#12

thank you very much for your help…everything is working great.