as others have stated, WD warranty program has become a disgrace
not only have they refused to ship a replacement hard drive for the advanced RMA I submitted, but they charged my card weeks ago the non-refundable $25.
They replied saying they want a receipt, and picture of the serial number.
I already shipped it to them in the meantime of waiting all this time… nor did I ever have proof of receipt after all this time anyways, bought from 3rd party.
so nothing is getting shipped to me, it’s been a month, there is no recourse for getting the $25 fee back.
WD has become literally a scam company. they pick and choose which advanced RMA’s to fulfill, and will not contact you with any issue. Your advanced RMA shipping status will change to “SHIPPED” even though they did not ship it… no tracking…and they make you contact them asking what’s going on, did it ship or not, refund my $25 fee… they have no access or control over the fees or refunding anything… they will ask you for receipt proof if you do an advanced RMA… they don’t require it when you submit the RMA… and they don’t contact you… you just wait and wait and wait and you’ll eventually contact them and find all this out, and you will be out $25 and no replacement drive.
if anyone has had an advanced rma actually shipped in July or beyond, reply to this post. seems they are just pocketing people’s $25 fees and the employees replying to messages have no capabilities of refunding anything when you tell them to cancel the advanced rma and refund you, because they are demanding receipt proof only after you wait and wait and wait and finally contact them as to why your RMA is lying saying it shipped when it hasn’t