WD glowing yellow and reset button not working

[cpt_paranoia]

I’m beginning to see a pattern to the recent threads:

Failed to create device user. (400073)

Thank you for the assistance. I put in a ticket and provided a system report. It’s been determined the unit is behaving improperly. Its remote access functionality has gone faulty and the unit requires replacement.

Back from two week vacation and WD My Cloud does not work anymore

Hi Mike, a power outage is possible. I start the router again, but no NAS is founded. Since this morning the LED is red - I reboot the NAS again. The WD NAS has still only the red light on the front. I reset the NAS, LED move the yellow/White but at the end it turns again to red. Any think I can do now? I hope I don´t lost all the data on my disk. Hope for help!! Achim

No web-access via mycloud.com

Same result - white page with both Chrome- and Firefox.

Remote access stopped working recently

having the exact same problem. Remote access stopped working without warning. Have full access on LAN, steady blue light and the remote access is turned on - and with connection ready. Have tried fully restore and new setup - nothing changes. Still no remote access

No web-access

We have passed along this information to Support.

Given that WD reported having remote access problems recently, I wonder if their problem has not yet been resolved properly.