WD firmware updater doesn't run

Windows 7 

Everytime I plug in the My Book external hard drive to do a back up, messge comes up asking to update.  I save, extract it and click on the exe file but nothing happens.  Any ideas??    Getting ready to delete this program… way too frustrating!!



What’s the firware version that you have on that software?

Also make sure that your computer is up to date with the OS updates and the flash player and JAVA.

The version is 1016.    Windows, Java, Flash player, etc… everythng is always up to date.  No viruses or spyware either.  Always keep it tuned up.   Is there a bug in this Smartware software?  Have seen lots of complaints, but no solutions.