I’m on Windows Vista SP2 32-bit and I have been doing backups with my Passport Essential using WD SmartWare 18.104.22.168 fine for quite a while. Util today when I connected the drive and found that the automatic backup doesn’t work. Then further investigation revealed that the “WD File Management Engine” service is not running. Trying to start this service manually resulted in error 1053.
I then updated the drive firmware to version 22.214.171.124 and also upgraded SmartWare to version 126.96.36.199 (installation process went fine), hoping that it will do the magic but unfortunately I have no luck. The WD File Management Engine service still refuse to start with the same 1053 error. The backup won’t run without this service running.
Can anybody help?