(Unable to create an official support case. When trying to submit – “An error was encountered during knowledge base search.” Both in Safari and Firefox. Is this their way of cutting back on official support?)
Western Digital My Book Studio Edition II 2TB external hard drive. Have been using it on my MacBook Pro a long time.
Suddenly it doesn’t appear on my desktop or in Finder. But it does appear in Disk Utility, although grayed out – see attachment.
Then I noticed (in DU) that the format says “Windows NT File System (NTFS)” – see attachment:
https://www.dropbox.com/s/8tx7i4i9zti8trb/wd%20hd%201.jpg?dl=0
I did nothing. It has always worked fine on my Mac laptop. Did it just magically reformat itself to Windows format? Is there anything I can do?
Details:
2TB Western Digital My Book Studio Edition II (the big fat silver one from years ago)
Using 12v power supply; works fine for other WD drives
See attachment for more drive details:
https://www.dropbox.com/s/stwq38ltbd46c7l/wd%20hd%202.jpg?dl=0
Mid 2010 MacBook Pro Intel
OSX 10.9.5
- The drive is spinning inside the enclosure
- Tried connecting directly to a different wall socket, no power strip
- Tried several new and proven cables – mini USB and Firewire, even both at same time
- Tried using different USB ports
- Tested the HD on a different Mac computer running a different OS – Mountain Lion
- WD SmartWare is not installed
- Only big software change is going from Mountain Lion > Mavericks. But as stated, doesn’t work on either.
Thank you.