WD external HD freezes my computer


#1

I have a new WD external HD. I downloaded a movie to it, then erased the movie. Now the HD freezes my computer when I plug it in. Any suggestions?


#2

You can run SMART Test and Complete Drive Test to check the health of an external hard drive using WD Drive Utilities. If drive fails, indicates a physical hard drive issue and need to be replaced under warranty.

Moreover, you may use CHKDSK command to detect and solve the issues with the hard drive.


#3

Thank you for the return email. I believe the issue may be that I deleted the support files on the hard drive. With it freezing my computer when I plug it in, is there a way to reset it?

Thank you,

Jason


#4

WD’s external hard drive doesn’t require any support files to make it work as a storage device. External Hard drive is a plug n play storage device to store data files. You can format it with appropriate file format in order to use it from the start.


#5

Click on the Windows Start then type “Device Manager”. Check to see if any of the device are in an error state.


#6

This can be because of virus, might be that movie you had downloaded contained virus and even after deleting movie from the drive, virus still exists.

I suggest you to scan the drive with antivirus and then reconnect it to check whether the issue still exists.