WD Community

WD external harddrive 4064-705084-023

March 27, 2021 we just bought a WD Elements with the part# above. I happened to be diagnosed with 3 types of malignant cancer since and just started to use this 12 T hard drive yesterday. It constantly blinks open and we have to close all the time while trying to edit footage. Can you help, please??

Please email me at rennreed@gmail.com as I’m not always on my desktop.

Thank you,
Renn Reed

Hi @rennreed,

I request you to test the drive health status through Western Digital Dashboard.

Title: Testing a drive for problems using The Western Digital Dashboard
Link: https://wddashboarddownloads.wdc.com/wdDashboard/DashboardSetup.exe

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.