WD Community

WD External Hard Drive not updating

The drives are visible and accessible, but when I update files on my computer the external drive does not do the updates.

can u explain more?
how its accessible but u say wont replace new files?

The WD files are there, visible, but when I update my file on my C: drive it does not update the WD external file.

Which WD files are you saying? Are you trying to update the device firmware or the WD Discovery/Security/Utilities software?

update what?
c: drive???
can u copy any thing on your hdd, delete files from it,copy from it?

Hi,

Could you please explain from where you are trying to update the drive? Are you trying to update it from the device manager?

I have a new computer and I have been trying to connect the WD External drive to the new computer. When it was on the old computer, the external drive hard drive updated the files automatically. It is no longer doing that.

Try updating your external drive drivers in your new computer and check if that works. Further, you can also try the below methods to fix the issue:

Method 1: Update Device Driver
Method 2: Rollback Device Driver
Method 3: Run Hardware and Device Troubleshooter
Method 4: Uninstall then Re-install Device Driver
Method 5: Uninstall Windows Update

Hope it helps!

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.