Same issue as everyone else, it seems:
Passport 300GB external hard drive that has worked flawlessly for oh, 8-10 months, light is solid blue until I unlock it with password but then the Light flashes quickly and disc does not show up in My Computer. I’m running XP.
I can see it in Device Manager and in Disk Management, but cannot see any of the files. Disk management seems to indicate that the drive is healthy, but empty. Sometimes I get a “would you like to format the drive” message, but I see nothing of the 60+ GB of data that exists on the drive. Did the drive get magically reformatted somehow?
This report looks okay, based on the comparisons I’ve seen in the thread so far:
—===>Device Information<===—
English product name: “My Passport 070A”
ConnectionStatus:
Current Config Value: 0x01 → Device Bus Speed: High
Device Address: 0x01
Open Pipes: 2
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 → Direction: IN - EndpointID: 1
bmAttributes: 0x02 → Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 → Direction: OUT - EndpointID: 2
bmAttributes: 0x02 → Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0200
bDeviceClass: 0x00 → This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x070A
bcdDevice: 0x1032
iManufacturer: 0x01
English (United States) “Western Digital”
iProduct: 0x02
English (United States) “My Passport 070A”
iSerialNumber: 0x03
English (United States) “575836304142395539353536”
bNumConfigurations: 0x01
===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 → Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 → Bus Powered
MaxPower: 0xFA = 500 mA
===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 → This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 → Direction: IN - EndpointID: 1
bmAttributes: 0x02 → Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 → Direction: OUT - EndpointID: 2
bmAttributes: 0x02 → Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00
—===>Device Information<===—English product name: “My Passport 070A”
ConnectionStatus: Current Config Value: 0x01 → Device Bus Speed: HighDevice Address: 0x01Open Pipes: 2
===>Endpoint Descriptor<===bLength: 0x07bDescriptorType: 0x05bEndpointAddress: 0x81 → Direction: IN - EndpointID: 1bmAttributes: 0x02 → Bulk Transfer TypewMaxPacketSize: 0x0200 = 0x200 max bytesbInterval: 0x00
===>Endpoint Descriptor<===bLength: 0x07bDescriptorType: 0x05bEndpointAddress: 0x02 → Direction: OUT - EndpointID: 2bmAttributes: 0x02 → Bulk Transfer TypewMaxPacketSize: 0x0200 = 0x200 max bytesbInterval: 0x00
===>Device Descriptor<===bLength: 0x12bDescriptorType: 0x01bcdUSB: 0x0200bDeviceClass: 0x00 → This is an Interface Class Defined DevicebDeviceSubClass: 0x00bDeviceProtocol: 0x00bMaxPacketSize0: 0x40 = (64) BytesidVendor: 0x1058 = Western Digital Technologies, Inc.idProduct: 0x070AbcdDevice: 0x1032iManufacturer: 0x01 English (United States) "Western Digital"iProduct: 0x02 English (United States) "My Passport 070A"iSerialNumber: 0x03 English (United States) "575836304142395539353536"bNumConfigurations: 0x01
===>Configuration Descriptor<===bLength: 0x09bDescriptorType: 0x02wTotalLength: 0x0020 → ValidatedbNumInterfaces: 0x01bConfigurationValue: 0x01iConfiguration: 0x00bmAttributes: 0x80 → Bus PoweredMaxPower: 0xFA = 500 mA
===>Interface Descriptor<===bLength: 0x09bDescriptorType: 0x04bInterfaceNumber: 0x00bAlternateSetting: 0x00bNumEndpoints: 0x02bInterfaceClass: 0x08 → This is a Mass Storage USB Device Interface ClassbInterfaceSubClass: 0x06bInterfaceProtocol: 0x50iInterface: 0x00
===>Endpoint Descriptor<===bLength: 0x07bDescriptorType: 0x05bEndpointAddress: 0x81 → Direction: IN - EndpointID: 1bmAttributes: 0x02 → Bulk Transfer TypewMaxPacketSize: 0x0200 = 0x200 max bytesbInterval: 0x00
===>Endpoint Descriptor<===bLength: 0x07bDescriptorType: 0x05bEndpointAddress: 0x02 → Direction: OUT - EndpointID: 2bmAttributes: 0x02 → Bulk Transfer TypewMaxPacketSize: 0x0200 = 0x200 max bytesbInterval: 0x00
So, any thoughts? I’d be surprised if it’s power supply since we’ve been using it for so long without a problem. Seems like it just up and kicked the bucket.