WD External Hard drive not recognized in my computer

i have the same problen how can i return this i bought this since last dec. untel now i can’t make it work i have 3 pc  and same error not recognized

I have run into this with several USB external drives of various make and models.   So far the answer works for all of them.

The problem seems to be one of power to the drive.  When I use a standard USB connection cable (USB mini to USB Standard) the computer indicates reacts in one of the following ways…

1.  it cycles through trying to connect then disconnecting.

or

  1.  it tells me that the proper driver cannot be found.

or

3.  it merely doesn’t recognize the USB device and gives no information.

However, when I have used a unique USB cable then it works with each of my external drives. (so far).

I have a USB cable that connects to the external drive with a USB Mini connector and to the computer with two (2) USB standard connectors.  One of the USB stand connectors is labeled ‘Data/Power’ and the other is labeled ‘Power’.

Once I use that cable then the computer recognizes the external drive, doesn’t need an additional driver and is ready to use.   This works with all 5 of my external drives and all six if my work stations.

Hope that helps!

Thanks,

G

I don’t know if you have solved your problem yet or not.  (I am still wading through the whole thread.)  I had a similar problem with my WD 500 GB portable drive too.  I found a great program that has allowed me to restore my data.  It is called Zero Assumption Recovery.  It costs about US$50 to purchase online and you have to have another driver to save the recovered data to, but it was very easy to use.  I used the “recover current data” and it found every single file… as far as I can tell.  (I had over 400GB of data.)  This was the best $50 I ever spent.  The scan does take a very long time (almost 20 hours) but part of that might have been the processor on my labtop!!  :-)  I hope this helps!!  Good Luck!!

External HD is 1 month Old…Fired it up a few times…now blink, blink, blink…what the shiessss!!!

Can you hear the drive spin up? Any vibration? Did you drop it? Did you overvolt it with the wrong adapter?

Can you see it in Disk Management? Device Manager?

Can you see the USB enclosure with Microsoft’s UVCView utility?
http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

Today i had the same problem. I kept un, and reconnecting it on only one computer a few times. Then i tried pluging it in to different ports, which didnt work either. Finally i got out my Usb Hub and used that and guess what. It worked!!! Im not sure if this will work for you guys, But try it! I only used my computer, i didnt use anyone elses. Good Luck!:wink:

I’m betting that your hub was externally powered.

A standard USB port is current limited to 500mA. However a 2.5" drive typically requires around 800mA during startup and 400mA thereafter. Some USB ports are OK with this, while others are not.

You can get around this limitation with a Y-cable that picks up power from two USB ports.

1 Like

I read that WD told someone that their unit is defective, if that is so then every one posted on this board with the same problem have a defective unit with data is no longer accessible. To me this sounds really crazy! My unit worked for quite awhile then it stopped. My friend got his the same day from the same place and he has no problem. It seems to be that a patch or some type of driver should be available to handle this problem. I will be buying another one, by another company.

im having the same problem as well. When i connect it to my USB port it shows USB devise not recognised and one of the devices attached to the computer has malfunction and windows does not recognise it. I unplug and plugin again but still fail to do so. I bring it to the store and they change a new case and device for me but still the same… so whats the real prblem actually? i need the info inside…

hi, im having that problem with a WD 1 TB :-S … i connect it to my mac and it does not mount, after a while it says that it cannot read it and asked me to ignore it or initialize, when i click initialize i can see it on disk utility but i am not able to repair o do a diagnostic,… i did tried it on windows programs that you asked and it does appear there, would really appreciate any help… i would love to recover my files PLEASE HELP

I dropped by accident my hard drive wd passport and by then my computer doesn’t recognized the hd, I used the USB device driver and I see some data, what is going to be the next step? How I can interpret the data?, I heard a little noise.

          —===>Device Information<===—
English product name: "External HDD    "

ConnectionStatus:                  
Current Config Value:              0x01  -> Device Bus Speed: High
Device Address:                    0x01
Open Pipes:                           2

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0x00  -> This is an Interface Class Defined Device
bDeviceSubClass:                   0x00
bDeviceProtocol:                   0x00
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x1058 = Western Digital Technologies, Inc.
idProduct:                       0x0702
bcdDevice:                       0x0102
iManufacturer:                     0x01
     English (United States)  "Western Digital "
iProduct:                          0x02
     English (United States)  "External HDD    "
iSerialNumber:                     0x03
     English (United States)  “???”
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0020  -> Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0xC0  -> Bus Powered
MaxPower:                          0x00 =   0 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x02
bInterfaceClass:                   0x08  -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass:                0x06
bInterfaceProtocol:                0x50
iInterface:                        0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

I don’t know if this will help, but my passport (320gig, currently at 25%) would attatch to the pc, and computer would make the attatching sound, but it would not have the drive listed in the “my computer” folder. The icon that has the status info (%used, locked and temp at the corner of the screen) would say that it had 0% used, and the program WD smartware said no writable partition found. I tried to connect and reconnect several times, and no luck.

Finally i decided to give up on it and send the tech support an email. I waited till today (this all happened last night) and checked my email but the tech person was talking way out of my understanding, odd for a person who can usually get that kind of stuff, so i tried going oldschool fix and restarted my pc.

 I used the second user profile on my computer I created yesterday with the help of an apple person as a test to make my iPod function properly (control panel>users>create new-“test”-make sure it is an administrator). This user has only the basics so that may have helped the software sort through all the confusion. I attached the drive again and it still said the same but after waiting a few minutes and bringing up the WD smartware program it rescanned the drive itself and found the files. It asked if I wanted to scan and fix and I said yes. Now it is telling me that it may have been removed while copying files. I don’t believe this to be the case, but I could be wrong I suppose. I made sure to remove the drive after clicking the remove safely thing.

Anyway, i have went back to the other user, my original, (i have decided to keep “test”, aparently it is quite useful) and reattached the drive and it works fine now. with the one exception that the cord is still ultra sensitive and will disconnect easily when wiggled or sometimes i think even looked at to intently!

Hope this help all those who need it, and sorry to get your hopes up if not. I certainly dont want to be like the tech people who say “If the files are not important to you you can just reset it and it should work fine.” If the were not important, then why would i have bought an external hard drive to keep them?!

Hi-

I am having this exact same problem…I think it got unplugged while starting up now no computer will recognize it. The light comes on and I can hear it running, the WD window comes up but only lists the computer and does not recognize the drive at all. It sounds like this is the same issue as you…did you ever find a solution or recover your data? If so please respond. I am desperate to get my data back!

I have had the same problem, I have searched everywhere for info.  I did see that WD states on the website that my passport model that I bought 7 months ago, is NOT compatible with windows 7 (wd3200me)   I have decided to forget this drive and by another system from another company.  I have backed up my info in more than one place, so WD can take their drive and shove it.  I have had it with their products

Mine was suddenly not recognized…called Support and he had me plug it into the back of CPU - I had it in the front in USB port.  He said the back USB ports have direct connection to motherboard.  It worked.  I see the drive now and all my files.

I have read each and every thread/ post and it sounds like we all are having very simliar problems. I have tried  all but 1 solution with ZERO success. I like many of you bought the device as a back up storage only now to find that the device actually needs a back up of its own because it lacks reliability. Passport essential is less tan 6 months old and it worked up until last week. It is recognized in device manager and in the system under discs and under USB as external hard drive. In the disc manager it even has the name/model of the device…yet it still will not show up in my computer so I can not gain access to get my stuff!!!

Okay I am done-- I am signing up with carbonite

I have not tried the Y cable but I am so desperate I will go buy one tomorrow–why because I am desperate and need the stuff off the darn hard drive

Just been reading this thread and i’m also experiencing the same problems.  i only bought this hard drive last month and now it’s not working =(. iv’e checked on disk management and device manager and my hard drive doesn’t appear to be there it only says initio combo device default controller. when i plug it in it makes the plug and play noise but still doesn’t appear on my computer.  iv’e ran uvc and here are my results any help guys?

—===>Device Information<===—

ConnectionStatus:                  

Current Config Value:              0x01  -> Device Bus Speed: Full

Device Address:                    0x01

Open Pipes:                           0

*!*ERROR:  No open pipes!

          ===>Device Descriptor<===

bLength:                           0x12

bDescriptorType:                   0x01

bcdUSB:                          0x0200

bDeviceClass:                      0xFF  -> This is a Vendor Specific Device

bDeviceSubClass:                   0xFF

bDeviceProtocol:                   0xFF

bMaxPacketSize0:                   0x40 = (64) Bytes

idVendor:                        0x13FDidProduct:                       0x1618

bcdDevice:                       0x0100

iManufacturer:                     0x00

iProduct:                          0x00

iSerialNumber:                     0x00

bNumConfigurations:                0x01

          ===>Configuration Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x02

wTotalLength:                    0x0012  -> Validated

bNumInterfaces:                    0x01

bConfigurationValue:               0x01

iConfiguration:                    0x00

bmAttributes:                      0xC0  -> Bus Powered

MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===

bLength:                           0x09

bDescriptorType:                   0x04

bInterfaceNumber:                  0x00

bAlternateSetting:                 0x00

bNumEndpoints:                     0x00

bInterfaceClass:                   0xFF  -> Vendor Specific Device

bInterfaceSubClass:                0xFF

*!*CAUTION:    This appears to be an invalid bInterfaceSubClass

bInterfaceProtocol:                0xFF

*!*WARNING:  must be set to PC_PROTOCOL_UNDEFINED 0 for this class

iInterface:                        0x00

*!*ERROR:  0xFF is the prerelease USB Video Class ID

—===>Device Information<===—
ConnectionStatus:                  Current Config Value:              0x01  -> Device Bus Speed: FullDevice Address:                    0x01Open Pipes:                           0*!*ERROR:  No open pipes!
          ===>Device Descriptor<===bLength:                           0x12bDescriptorType:                   0x01bcdUSB:                          0x0200bDeviceClass:                      0xFF  -> This is a Vendor Specific DevicebDeviceSubClass:                   0xFFbDeviceProtocol:                   0xFFbMaxPacketSize0:                   0x40 = (64) BytesidVendor:                        0x13FDidProduct:                       0x1618bcdDevice:                       0x0100iManufacturer:                     0x00iProduct:                          0x00iSerialNumber:                     0x00bNumConfigurations:                0x01
          ===>Configuration Descriptor<===bLength:                           0x09bDescriptorType:                   0x02wTotalLength:                    0x0012  -> ValidatedbNumInterfaces:                    0x01bConfigurationValue:               0x01iConfiguration:                    0x00bmAttributes:                      0xC0  -> Bus PoweredMaxPower:                          0x01 =   2 mA
          ===>Interface Descriptor<===bLength:                           0x09bDescriptorType:                   0x04bInterfaceNumber:                  0x00bAlternateSetting:                 0x00bNumEndpoints:                     0x00bInterfaceClass:                   0xFF  -> Vendor Specific DevicebInterfaceSubClass:                0xFF*!*CAUTION:    This appears to be an invalid bInterfaceSubClassbInterfaceProtocol:                0xFF*!*WARNING:  must be set to PC_PROTOCOL_UNDEFINED 0 for this classiInterface:                        0x00*!*ERROR:  0xFF is the prerelease USB Video Class ID

UVCView is detecting the Initio INIC-1618 “SATA to USB (MASK ROM) Bridge Controller IC” inside the enclosure. It is not detecting the WD hard drive behind the bridge chip.

If you don’t mind voiding your warranty, then you can remove the drive from the enclosure and attach it directly to a computer motherboard. Hopefully the bridge chip is on a separate bridge board, and not integrated into the hard drive.

Catman01, I would examine the partition table and boot sector with Microsoft’s Sector Inspector:
http://www.users.on.net/~fzabkar/SecInspect.zip

Extract the above archive to the one folder and execute the SIrun.bat file. The procedure will generate a report file named SIout.txt which you can then upload to a file sharing service.

databackplease, do you see your drive with UVCView? Device Manager? Disk Management?