WD External hard drive not opening

Hi friends,
I have a 2tb WD hard drive. When I am attaching it in my laptop, the light in the hard drive is getting on. The drive is rotation without any unusual sound. The drive icon is appearing in windows explorer, with the usual drive letter along with a triangle on left indication it has folders under it. But as soon as I am trying to open explorer is getting busy.
Same thing happening is disk manager or Steller software.
I am using windows 10.
I am not a computer expert, but as the HDD contains many of my company’s information, I am hesitant to give it to a data recovery shop.
I need help from you to at least copy the content.

Hi @sharoncutler
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: