WD Ext Hardrive

WD External Drives WD Portable Drives
1

I have a WD Ext Hardrive Drive. I backed up my files at the office (Windows 7 OP System) yesterday. I wanted to access a file at home (PC loaded with Windows XP), but when I plugged in the Ext HD , a message comes up “USB Device not recognized -one of the USB devices attached to this computer has malfunctioned and Windows does not recognize this. For assistance in solving this problem, please click the message”.

The light at the back of the EXT HD comes on. I then tried to connect the Ext HD to my Laptop , which uses Windows XP, but the same error comes up.

It would be appreciated if anyone assist me in resolving this problem

2

can you check again if you can access the drive with the pc from your office? if you can still access the drive then the drive is good…

the reason might be that the USB ports that you are using is busted… try a diff USB port… much better if you use the USB port at the back of the desktop PC…

if still getting an error… try to call tech support and request for a “Y” cable your drive might not be getting enough power…

:smiley: