WD EX4 Drive status: No drives

Amy_Reed · January 22, 2017, 1:42pm

I have moved house and plugged my drive back in, it has two disks inside full of data.

I have received the above message and when i try to log in through WD MY CLOUD, it is asking me to install the drives as it is a new setup. I haven’t continued with this because I worried the drives will be formatted and I will lose all the data.

Can anyone help?

Feragui · January 23, 2017, 7:47pm

Hi,

This is a delicate situation, I suggest you reach out to WD Support for assistance.

https://support.wdc.com/support/case.aspx?lang=en