Hi to anyone.
I have a WD Essential drive serial no: WX51A20C3341
I never installed the Smartware software, NEVER set a password.
I have used it for around 4 months, and the last time I used it last week suddenly from nowhere it is locked and asking for a password.
Now that I have not set up a password I obviously do not have one.
I have done the uninstall reinstall on my Mac.
Nothing changes, the device is locked and it seem there is nothing I can do to unlock it.
Problem is I have loads of data, on it tons of music and movies that I have purchased so I am very reluctant to wipe it and start again as will be out of pocket .
I fail to understand why now it is requesting a password, and fail to see how WD do not have a way of resetting the password without loosing the data.
I am not impressed with this product and will never purchase another WD drive to anyone unless a solution can be found.
I am a very unhappy customer and doubt I will even get a reply as getting hold of anyone at WD is a nightmare. So much for after sales service!
Any help ideas are welcome.