WD Elements Portable HDD 5TB

Hello,
I have just bought this WD Elements Portable HDD 5TB.
During the transfer of my files, something cancels my transfer because it says that the total size of the HDD is of 237 Go !
What is the problem and how can I resolve it??

Hi @bh999

Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[https://www.westerndigital.com/en-in/support/contact-us]

Hello, yes but the support by phone is not working.

Can you open a ticket for me?

I am loosing too much time