WD Elements portable 2 TB not working @USB3.0 but on USB2.0

WD External Drives WD Portable Drives
1

Hi folks,

I came here to ask for your help, but I am not a native speaker, so please be kind. :wink:

I recently bought a WD Elements portable 2 TB and it works properly in USB 3.0 mode at our Asus Zenbook Prime and our AMD-tower (AM3) USB3.0 ports.

But it refuses to work at my new tower ( ASUS H87-Pro (C2)),

It works neither at the front usb-3.0 port (tower chassis), nor at the backports (mainboardā€™s own ports). It seems to refuse complete initialization, because the windows-sound (dong-dong) for a newly connected usb-drive/stick appears every ~ 5 seconds.

The drive isnā€™t listed in explorer and also not system-manger (? german Geraete-Manager), where all the components are listed. There is only a mass storage device detected.

The drive is working properly at usb-2.0 ports at the same pc.

The same pc has no problems at all starting and supporting usb-3.0 sticks with full 3.0 speed.

I have the latest usb-3.0 mainboard drivers installed.

I assume, there is still a driver issueā€¦ ?!

Can you help me? I would really like to use this hard drive in full speed mode. :[

Thank you in advance.

2

Hello Hardilein,

Might be a driver issue or a power issues from those ports.

Check the USB power settings and try reinstalling the drivers for the USB ports.

3

How can I check the usb power settings? Bios?

I tried reinstalling USB-3.0 drivers, tried also different (older) ones - didnā€™t work yet. At least not for the wd elementsā€¦

If I remove the mass storage device from my devices manager and reconnect the WD elements, the driver is installed like the first time I plugged the WD elements in. - And it fails like the first timeā€¦

Error is in english like ā€œthe deviceā€™s software could not be installed - usb - mass storage deviceā€.

Maybet that helps you.

Interestingly, my UEFI Bios (H87 Pro) detects the WD elements correctly (plugged in USB3.0). Just Windows canā€™t. (USB3.0)

4

A quick look hereĀ  http://www.wdc.com/en/products/external/desktop/Ā shows elements as a USB 2 drive only.

Joe

5

Just to be sure this is the USB powered drive not the powered one correct? The powered one is USB 2 only.

Joe

6

No no, Iā€™ve got the WD elements portable, which is USB3.0. See http://www.wdc.com/en/products/external/portable/

And donā€™t forget, that the drive isnā€™t working at all when plugged into usb3.0 port.

Any other ideas plz?

7

I can confirm I have the same problem with a USB 3 WD My Passort drive and ASUS H87-PRO motherboard under Ubuntu 13.10.

The WD drives are simply not recognized at all on back or front USB3 ports.

We really could use a firmware upgrade or other solution here guys - without any more buck passing ā€¦

Note I have tried all bios options possible re USB settings and changing various PCI-E and BCLK/PEG etc as suggested elsewhere, latest WD firmware Ā - but no change ā€¦ ???

8

I have a solution! Seems like it was Asusā€™ fault and they could fix it with a new bios revision of the H87-Pro.

I updated my Bios to a beta-Bios 901 provided directly from an Asus member here [german!] http://www.hardwareluxx.de/community/f248/asus-h87-pro-c2-wd-elements-portable-2-tb-usb-3-0-laeuft-nicht-986040.html#post21377773

and now my Elements portable is recognized on USB3 and is operating with full speed. :slight_smile:

I sadly donā€™t know, if the all-new official BIOS 903 is fixing our problem, too - because I was to scared to test itā€¦ :smiley:

They say:

H87-PRO BIOS 0903
1 Enhance compatibility with some PCIE device.
2.Revise help string in BIOS.

Perhaps it will fix it as well.

So YEAH, FINALLY! :slight_smile:

1 Like
9

Same Problem

http://community.wd.com/t5/WD-Portable-Drives/Help-My-Elements-1-amp-2-TB-Same-Problem/m-p/626121/highlight/false#M17126

10

To me, that doesnā€™t sound like the same problem.

Iā€™ve never been able to transfer files when plugged on USB3.0ā€¦

11

I had the same problem : windows 8Ā  ding donging and no being able to keep the disk attached in usb 3.0 (only in usb 2.0 it worked).

So baded your findingsĀ  I also updated the bios on my Asus H87i-plus to version from the installed version 507 to the newsest version 904, and now the WD external WD Elements disk 1Tb works is recognized in USB 3.0.

Thanks for the Tip, and to the WD specialist out here reading: this is the solution.