WD Elements - Not able to open

Hi Friends,
I have a WD Elements 2TB external disk. I am not able to open the contents of the hard disk. It’s been 4 years I bought it and whenI plug in the disk, windows 10 is detecting the 4 partitions I have. But, I am not able to open any of the drive, I ran the chkdsk and I am trying to recover the contents of the disk. But, the recovery software is not detecting the hard disk partitions. I am not able to format the disk also. I am using Windows 10. chkdsk is returning as the partitions are in NTFS format. I need to recover my disk contents and format it. Any help will be much appreciated.

Hi there, try the troubleshooting steps that are listed on the link below.