Hi all. I got a new WD Elements portable drive. All was fine until this week when I loaded some photographs through Adobe Lightroom onto it. Now every time I try to access the files Lightroom, Photoshop, Bridge, Canon Utility, anything really, the software locks up and I cant access the files. Im running an extended Lifeguard test now. Any ideas, I really need my photographs.
Hi, welcome to the community.
Are you connecting the drive using USB 3.0? What operating system are you using? Are you able to access the drive normally?
Hi, I have tried on my new laptop and my wifes, both USB 3 and my older desktop usb 2. I have tried with windows 10 and windows 7, still no joy. Plug the drive in Lightroom recognises it, try to download, nothing and it locks up on three different computers. Took it to my computer shop. Guy tried and it couldn’t access the photographs on his pc, Said its toast.