WD elements(external hard drive) not initialized

My computer doesn’t read the hard drive. Upon checking, it prompts ‘NOT INITIALIZED’ and a message which tells ‘A FATAL DEVICE HARDWARE ERROR’.
i have contacted toll free, they gives replacement and suggest to go to any local vendor for data recovery.
The vendors are telling that the HEAD which reads the data is not working anymore so it will cost you 12000(in rs).
i bought the drive 2 months back only which cost me 3500 and now the customer care says that get the head replaced from outside and retrieve your data. Afterwards u can reinstall the original head and can replace the hard drive from company.
No tweets are answerable…
Kindly help.

Hi sheetal,

Please check you direct message. We have left information pertaining to your issue.