WD Elements drive 4TB

The drive is recognized by the computer but it is not recognized by the program WD Backup nor by the program WD Discovery or the program WD Security. The only WD program that will recognize the disc is WD Drive Utilities.
How can I solve this problem?
In this way I can not use my disc as it was intended to.

Hi Frank75,

Unfortunately, WD Backup doesn’t support WD Elements drive. You can manually transfer data files in it.