I have an WD elements external USB portable drive 1 TB. It has now stopped working as I get input output device error when connected to pc, therefore I cannot access the data on the drive.
When connected to the pc, it shows up as a drive letter, the disk spins and led lights fickler, but I can not access the drive, hence the error message mentioned above.
I have tried the device connected to different PC’s and changed usb cable, but still get the same error message about device input output error.
The windows disk check utility will not work as the disk can not be accessed and gives the mentioned error message.
Any advise please on how to access the data?