WD Elements 5TB USB W8.1 Not recognised

WD External Drives External Drives for PC
#1

Hi,

Having issues with a brand new WD Elements 5TB drive. I swap it between computers occasionally, always ejecting beforehand. However if I eject from my PC, use the drive elsewhere and then plug it back into my PC it is not recognied. The only way to get it to show up is to load up Disk Management every time, or restart. 

Help would be appreciated…

Thanks!

#2

Welcome to the WD Community.

As a recommendation, test the drive using the WD DLG Tool to see if is giving you any specific errors.

Also make sure to always connect the drive to the back USB ports of the computer and the power cable to the wall outlet, this will guarantee that the unit is getting enough power to load up properly.

#3

Hi,

Thansk for that - I have downoaded the software and run full tests and the drive passes, but I still have the same issue.

Cheers.