WD Elements 2 Tr cannot format NTFS

Can someone please help me? I cannot format my hard disk 2 Tr which I got for Christmas present to NTFS format

Hi jiamun,

Please refer to the link mentioned below in order to troubleshoot the issue.

https://support-en.wd.com/app/answers/detail/a_id/8200/kw/format

If you need any help, please contact us on given below contact details.

support.wdc.com

Contact Support

List of WD support phone numbers.