WD Elements 10TB don´t work

WD External Drives External Drives
1

hi all

my new 10tb don’t work, the light inside the case is on, but no drive spin up sound.
And when I take a look inside the case I can’t see any PCB on the drive !
at my other drives I can see PCBs on the drive !

2

Hi @matthiasjunge,

Please refer to the below link to troubleshoot the issue:

Title: Windows or macOS Cannot Find My Drive
Link: Cannot Find My WD Drive on Windows or macOS

Please test the health of your drive using the Western Digital Drive utility:

Title: Setting up and using WD Drive Utilities
Link: How to Install and Use WD Security and WD Drive Utilities Features

3

you’ve peaked my curiosity, post a photo of inside the case …