WD Elements 10TB don´t work

hi all

my new 10tb don’t work, the light inside the case is on, but no drive spin up sound.
And when I take a look inside the case I can’t see any PCB on the drive !
at my other drives I can see PCBs on the drive !

Hi @matthiasjunge,

Please refer to the below link to troubleshoot the issue:

Title: Windows or macOS Cannot Find My Drive
Link: Windows or macOS Cannot Find My Drive

Please test the health of your drive using the Western Digital Drive utility:

Title: Setting up and using WD Drive Utilities
Link: Setting up and using WD Security and WD Drive Utilities

you’ve peaked my curiosity, post a photo of inside the case …