The transfer rate is very slow, between 2 to 5 mbps. Is this normal? It always gets hung. For example, when it indicates one hour remaining, even when I leave the computer on over night, it will be in the same spot when I check the following morning. When I cancel the transfer, the Windows Explorer and all the applications that were opened will not show at the bottom of the screen. I have to do a hard shut down. Then the computer is hung at logging off for hours on end. I have to do many hard shut downs and the computer is not able to boot. Please help.
I recommend that you try it on another computer and use another USB cable if possible. You may also try formatting the hard drive, if the issue remains then I recommend that you run a diagnostic on the drive using Western Digital Data Lifeguard Diagnostic tool.
How full is the drive? To little free space left can also slow things down.
I have done all those things suggested, but the drive is always hung in the middle of copying, requiring a hard shutdown and it’s not even a quarter full. Very slow download rate of 2 - 5 mbps.