Hi, I’m new here.
I’m running Windows 7 Home Premium (x64) Service Pack 1 on a refurbished HP-Pavilion FK792AA-ABA a6600f with 2.20 gigahertz Intel Pentium Dual E2200CPU.
My brand new 2 TB easystore plug and play drive locks up my PC at boot-up on the HP splash screen and the PC becomes completely unresponsive. The only way I can boot up my PC is to first unplug the drive from the USB port, boot up the PC, and only then once Windows 7 is up and running, plug the drive back into the USB port. That’s not exactly what I had in mind when I bought a “plug and play” drive.
I looked in user manual that I found on the web at:
Under section 2: “Connecting the Drive and Getting Started,” in step 4. it says:
“The WD software installs the proper driver for your drive.”
In Section 3, under “Getting Started with the WD Software” it says:
“1. For Windows, run WD Discovery.exe to install WD software.”
I’ve done that and WD Discovery now appears in the systray at the lower right of my Windows 7 desktop. But if I leave the WD drive plugged in to a USB port on my PC after I shut it down, then the next time I turn on the PC, it freezes up at the HP splash screen again and I have to force a manual shut down, get down on the floor under my desk, unplug the drive, start the PC up again, wait for Windows to load, and the plug the drive back into the USB port.
I’d be grateful for some guidance in trying to troubleshoot this problem.
Will in Seattle
P.S. Since posting the above message here, a contributor to a Seattle area BBS has suggested that the solution might be to update the BIOS of the PC (4/08/2018)