WD DX400: Can't install Update

Hello,

one of our customers hav a DX4000. We want to update the firmware. In the monitor tab we can’t get any information anymore => Information not available.

We tried  http://community.wd.com/t5/WD-Sentinel-Products/unable-to-find-and-install-updates-Sentinel/m-p/549722 but without success.

We don’t have direct access to this machine (60 km away).

If we try it with command line tool we got “Error: Timeout waiting for Object model connection”. Searching for this error we can’t find a solution. Please help.

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Nehme doch bitte mal diesbezüglich Kontakt mit dem Technischen-Support von Western Digital auf. Hier die Nummer :

00800- 27549338

Mo-Do : 9:00 – 19:00 MEZ
Fr : 9:00 – 17:00 MEZ